Frequently Asked Questions

What matter did Hyundai settle?

Hyundai has entered into an agreement with the U.S. Environmental Protection Agency (EPA) and California Air Resources Board (CARB) to resolve the government’s investigation of our 2012 restatement of fuel economy ratings. The adjustment affected approximately one-quarter of Hyundai 2011-13 model year vehicles, reducing their combined city/highway fuel economy by 1-2 miles per gallon. We are pleased to put this behind us, and gratified that even with our adjusted fuel economy ratings, Hyundai continues to lead the automotive industry in fuel efficiency and environmental performance.

Did Hyundai admit any liability in settling with the government?

No. Hyundai denies the allegations in the government’s complaint, and does not admit any associated liability to the United States or CARB. We maintain our full and continuous compliance with the Clean Air Act and California Health and Safety Code as it pertains to coastdown testing procedures.

What is Hyundai’s position on the fuel economy regulations at issue? On the EPA’s fuel economy testing?

Hyundai’s process for testing the fuel economy of our vehicles was – and is – consistent with government regulations and guidance, which have always afforded broad latitude to vehicle manufacturers in determining test conditions, enabling for example testing anywhere in the temperature range of 41-95 degrees and tires to be broken in without specifying how or on what type of surface beyond “a smooth level road.” Outside of a data processing error related to the coastdown testing method by which Hyundai calculated resistance or “road load,” it was Hyundai’s regulatory interpretation within this broad latitude that was responsible for the ratings restatement. Hyundai has corrected the error, and the EPA in October 2012 approved the automaker’s new fuel economy testing program.

Learn more about the fuel economy testing process.

Do the changes in Hyundai’s fuel economy ratings mean higher emissions? What is the environmental impact of Hyundai’s reduced fuel economy ratings?

This is an administrative or reporting settlement. There is no environmental impact resulting from Hyundai’s fuel economy ratings restatement, and we will continue to hold a surplus of GHG credits – approximately 20 million – following implementation of this settlement. To compensate the national program to reduce GHG emissions and improve fuel economy, Hyundai will amend the GHG reports we submitted to the EPA before understanding that our interpretation of industry test procedures differed from the government’s reading of the same procedures. (Learn more about GHG emission credits.) Even with our adjusted fuel economy ratings, Hyundai continues to lead the automotive industry in fuel efficiency and environmental performance. According to the EPA Fuel Economy Trends Report, Hyundai’s adjusted fuel ratings are 27.2 mpg for 2011, 28.3 mpg for 2012 and 29.0 mpg for 2013 model year vehicles. Similarly, the Union of Concerned Scientists recently named Hyundai the "Greenest Automaker" for the 2013 model year based on emissions of nitrogen oxide, non-methane organic gas and CO2.

What are the terms of the settlement agreement?

As part of the agreement, Hyundai will pay a $56.8 million civil penalty, forgo the use of approximately 2.7 million greenhouse gas (GHG) emission credits—the credits representing the difference between original and restated emission data—and continue to implement a series of measures including the formation of an independent certification test group to oversee our fuel economy testing, training, data management and reporting. Additionally, Hyundai will continue to audit model year 2015-16 vehicles to confirm the accuracy of their fuel economy ratings.

What government agencies are involved in the settlement?

Hyundai has entered into an agreement with the U.S. Environmental Protection Agency (EPA) and California Air Resources Board (CARB) to resolve the government’s investigation of our 2012 restatement of fuel economy ratings.

The U.S. Department of Justice is involved, so is this criminal?

No, this is a civil matter. Hyundai has acted transparently, reimbursed affected customers and fully cooperated with the EPA throughout the course of its investigation.

Why did Hyundai execute a consent decree with the government?

The consent decree was a requirement of settlement. Importantly, Hyundai’s process for testing the fuel economy of our vehicles was—and is—consistent with government regulations and guidance, which have always afforded broad latitude to vehicle manufacturers in determining test conditions. Learn more about the fuel economy testing process.

How has Hyundai changed its fuel economy testing, especially as it relates to coastdown?

Importantly, Hyundai’s process for testing the fuel economy of its vehicles was – and is – consistent with government regulations and guidance, which have always afforded broad latitude to vehicle manufacturers in determining test conditions, enabling for example testing anywhere in the temperature range of 41-95 degrees and tires to be broken in without specifying how or on what type of surface beyond “a smooth level road.”  Outside of a data processing error related to the coastdown testing method by which Hyundai calculated resistance or “road load,” it was Hyundai’s regulatory interpretation within this broad latitude that was responsible for the ratings restatement. Hyundai has corrected the error, and the EPA in October 2012 approved the automaker’s new fuel economy testing program, which includes EPA’s preferred practices such as breaking in tires on public roads as opposed to on a test track and conducting testing within a broader temperature range. Learn more about the fuel economy testing process.

Is Hyundai confident in the fuel economy numbers that have been certified for its model year 2015-16 vehicles?

Yes. Nonetheless, Hyundai will continue to audit model year 2015-16 vehicles to confirm the accuracy of their fuel economy ratings.

Are customers impacted by Hyundai’s settlement with the EPA and CARB?

No. Customers affected by Hyundai’s fuel economy ratings restatement still have two reimbursement options available to them: the one-time lump sum payment made available through the recent class action settlement or Hyundai’s original lifetime reimbursement program. Learn more about these reimbursement options here.

Is the settlement of Hyundai’s fuel economy-related class action in any way affected by this settlement with the government?

No. More information about the class action can be found at https://www.hyundaimpgclasssettlement.com

Has the Court approved the fuel economy-related class action settlement that was announced in December?

Please visit https://www.hyundaimpgclasssettlement.com for the latest information regarding the class action settlement.

How is fuel economy regulated in the U.S.?

Fuel economy is regulated through the disclosure of data that applies to the car manufacturer’s fleet and to the individual vehicles themselves.

At the corporate level: First enacted in 1975, the Corporate Average Fuel Economy (CAFE) are regulatory standards intended to improve the average fuel economy of cars and light trucks (trucks, vans and sport utility vehicles) sold in the U.S. Historically, it is expressed in miles per US gallon (MPG) of a manufacturer’s fleet of current model year passenger cars or light trucks, weighted by sales.

At the vehicle level: The “Monroney sticker” (or window sticker) is a label required to be displayed in all new automobiles sold in the U.S., and includes the listing of certain official information about the car. Since the mid-1970s, EPA has provided fuel economy metrics in the label to help consumers choose more fuel efficient vehicles. A more comprehensive fuel economy and environment label, beginning in model year 2013, includes more information relating to alternative fuel-powered vehicles. Other information provided for the first time includes greenhouse gas and smog emissions ratings, estimates of fuel cost over the next five years, and a QR Code that can be scanned by a smartphone to allow users access to additional online information.

What can I receive under the existing Lifetime Reimbursement Program?

Pursuant to the Lifetime Reimbursement Program, owners and lessees who owned or leased their Class Vehicle on or before November 2, 2012, are eligible to receive a personalized debit card that reimburses them for the additional fuel costs associated with the fuel economy ratings that were adjusted downward on November 2, 2012. The reimbursement formula is based on three factors: (1) the number of miles a Class Vehicle has been driven; (2) the difference between the original and revised combined fuel economy ratings of the vehicle, in miles per gallon; and (3) a 52-week average fuel price for the area in which the owner lives, based on U.S. Energy Information Association data. In addition, HMA adds an extra 15% to the payment amount. Former owners and lessees of the Class Vehicles are eligible to receive a one-time reimbursement using this formula. Current owners and lessees are eligible to receive a reimbursement for prior accumulated mileage, as well as periodic future reimbursement as the Class Vehicle accumulates mileage in the future. In order to obtain reimbursements for mileage travelled after the period initially covered by the debit card, you would have to go to an authorized Hyundai dealership to verify those additional miles.

If you register for the Lifetime Reimbursement Program, you will be eligible to receive benefits for as long as you own or lease your Class Vehicle.

Detailed information about the Lifetime Reimbursement Program, including a reimbursement calculator that provides a reimbursement estimate, is available at https://hyundaimpginfo.com/customerinfo/compensation-information. To participate in the Lifetime Reimbursement Program, eligible owners and lessees who have not already registered must register by July 6, 2015. If you are already registered for the Lifetime Reimbursement Program, you do not need to take any further action to remain in the program.

What if I sold my vehicle?

The Lifetime Reimbursement Program will continue for as long as you own your vehicle. If you sold your vehicle you may be eligible for a final payment calculated from your previous payment mileage reading until the mileage at when you sold your vehicle. Please contact the MPG Call Center and be prepared to provide documents showing the mileage at time of vehicle sale.

To Call Us Toll-Free:
Dial 877-277-0012
Monday through Friday 8:00am-5:00 PST

To E-Mail Us:
hyundaimpgsettlement@jnrcorp.com

To Mail:
Hyundai Fuel Economy Class Action Settlement Program Headquarters
P.O. Box 10759
Newport Beach, CA 92658

If I never registered, can I register now?

No. To participate in the Lifetime Reimbursement Program, eligible owners and lessees must have registered by July 6, 2015.

What if my address has changed since my last lifetime payment?

Please contact the MPG Call Center to update your address.

To Call Us Toll-Free:
Dial 877-277-0012
Monday through Friday 8:00am-5:00 PST

To E-Mail Us:
hyundaimpgsettlement@jnrcorp.com

To Mail:
Hyundai Fuel Economy Class Action Settlement Program Headquarters
P.O. Box 10759
Newport Beach, CA 92658

What do I do if I had my odometer validated at a Hyundai dealership in connection with the Lifetime Reimbursement Program and I have not received an email?

The confirmation email can take up to two weeks to process. However, if you have not received the email, you can email us at HyundaiMPGInfo@HMAUSA.COM to check the status.

Please provide the following information in the email in order for us to correctly pull your claim status.

  • First and Last Name
  • VIN
  • Phone
  • Email
  • Address

 

I received a confirmation email for the Lifetime Reimbursement Program and responded to it, but it’s now been more than 4 weeks, and I still haven’t received my card; what should I do?

You can email us at HyundaiMPGInfo@HMAUSA.COM to check the status of your debit card. Please provide the following information in the email in order for us to correctly pull your claim status.

  • First and Last Name
  • VIN
  • Phone
  • Email
  • Address

 

How can I check the status of my debit card for my Lifetime Reimbursement claim?

You can email us at HyundaiMPGInfo@HMAUSA.COM to check the status of your debit card. Please provide the following information in the email in order for us to correctly pull your claim status.

  • First and Last Name
  • VIN
  • Phone
  • Email
  • Address

 

What do I do if I made a mistake when registering my initial online claim, and I need to fix it?

You can email us at HyundaiMPGInfo@HMAUSA.COM to check the status of your debit card. Please provide the following information in the email in order for us to correctly pull your claim status.

  • First and Last Name
  • VIN
  • Phone
  • Email
  • Address
  • Best contact time
  • What information is incorrect in your claim?
  • What is the correct information you need for us to update?