FAQs for Affected Models & Compensation

 

What is the situation with Hyundai's fuel economy ratings?

Due to procedural errors at our joint testing operations in Korea, Hyundai overstated the fuel economy ratings for approximately 600,000 – or about a third of 2011-13 model year vehicles sold prior to November 3, 2012.  We are taking immediate steps to correct these errors, including relabeling the fuel economy ratings for vehicles currently in showrooms.

How did these errors occur?

In order to measure and calculate fuel economy, which is certified by the U.S. Environmental Protection Agency (EPA), a manufacturer must first assess each vehicle’s “coastdown” value.  Coastdown testing is used to measure all types of resistance encountered by a vehicle during real-world operation, including aerodynamic, tire rolling and drivetrain resistance, or frictional losses.  It was during this process that our testing operations made the procedural errors.

How much is Hyundai's fuel economy being reduced?

The combined EPA fuel economy estimates are being reduced by one or two MPG on affected Hyundai vehicles.

How is Hyundai compensating customers?

We recognize that fuel economy is a consideration in many car-buying decisions, especially with today’s gasoline prices.  Hyundai is putting in place a reimbursement program for affected current and former vehicle owners to cover the additional fuel costs associated with our rating change.  Our top priority is to make things right for our owners.

Owners will receive a personalized debit card that will reimburse them for their difference in the EPA combined fuel economy rating, based on the fuel price in their area and their own actual miles driven.  Current owners are eligible for subsequent reimbursements as frequently as desired for as long as they own their vehicle.  Prior owners of affected vehicles who have already sold their cars will also receive a one-time reimbursement using the same formula.

Detailed information about Hyundai’s fuel rating change reimbursement program is available here.

Three factors are taken into account to fairly and accurately calculate the fuel rebate amount each owner is entitled to:

  1. The number of miles the owner has accumulated on the vehicle in question
  2. The original and revised combined fuel economy ratings of the vehicle in question, in miles per gallon
  3. The 52-week average fuel price for the area in which the owner lives, based on EIA government data

In addition, as an acknowledgement of the inconvenience this may cause, we will add an extra 15 percent to the reimbursement amount.

The basic fuel rebate calculation is as follows:

a) The number of gallons of fuel consumed is calculated by dividing the owners’ accumulated mileage by the vehicles’ combined fuel economy rating

b) This is calculated using both the original fuel economy rating and the revised fuel economy rating

c) The difference between these two calculations is equal to the total number of gallons of fuel eligible for the rebate

d) This total number of gallons of fuel is then multiplied times the average price of fuel based on geographic area

e) The result is the fuel rebate amount in dollars

Fuel Reimbursement Example:

What if I purchased my car in the United States, but now live abroad? 

If you purchased your qualified vehicle in the United States prior to November 3, 2012 and have moved out of the country, you may still be eligible for fuel economy reimbursement.  Click here to complete the international claim form, attach the required documentation and mail, fax or email to the address on the form. You can receive your fuel economy reimbursement for as long as you own your car. 

Three factors are taken into account to fairly and accurately calculate the fuel rebate amount each owner is entitled to:

  1. The number of miles the owner has accumulated on the vehicle in question
  2. The original and revised combined fuel economy ratings of the vehicle in question, in miles per gallon
  3. The 52-week average U.S. National fuel price, based on EIA government data

In addition, as an acknowledgement of the inconvenience this may cause, we will add an extra 15 percent to the reimbursement amount.

The basic fuel rebate calculation is as follows:

a) The number of gallons of fuel consumed is calculated by dividing the owners’ accumulated mileage by the vehicles’ combined fuel economy rating

b) This is calculated using both the original fuel economy rating and the revised fuel economy rating

c) The difference between these two calculations is equal to the total number of gallons of fuel eligible for the rebate

d) This total number of gallons of fuel is then multiplied times the U.S. National average price of fuel

e) The result is the fuel rebate amount in dollars

Fuel Reimbursement Example:

Please note the following for international claims:
a) The calculation will use miles driven (not kilometers)
b) The fuel price will be the U.S. National average fuel price based on EIA government data
c) The debit card will be in U.S. dollars (you will be responsible for any fees related to use of the debit card in a foreign country)

Where can I find detailed information on the Hyundai vehicles impacted?

A complete list of Hyundai affected vehicles is available here.

Am I eligible for compensation? 

If you purchased a Hyundai affected vehicle, either new or used – or have sold an affected vehicle – you are eligible for reimbursement.  Detailed information about our fuel rating reimbursement program is available here.

Do I have to register to get my compensation or will Hyundai contact me?

Yes, you must register in order to receive compensation.  Hyundai is also in the process of contacting affected customers to inform them of their compensation.  You do not need to wait until you receive the letter in order to register for the compensation program.

What can I do to get better fuel economy?

Fuel economy can be impacted by a number of real-world driving factors.  For tips on how to maximize your fuel economy, visit www.fueleconomy.gov.

Compensation:

How do I get compensated?

Current owners (original):  To make a claim, current owners who bought their vehicle new must:         

          (1) register their contact information using any of the following methods:

                    •         online via www.HyundaiMPGinfo.com

                    •         mail, using the Hyundai claim form

                    •         email, using the Hyundai claim form

                    •         fax, using the Hyundai claim form

          AND

          (2) obtain a current mileage reading from an authorized Hyundai dealer.

Current owners (subsequent):  To make a claim, current owners who bought their vehicles used must: 

          (1) register their contact information using any of the following methods:

                    •         mail, using the Hyundai claim form

                    •         email, using the Hyundai claim form

                    •         fax, using the Hyundai claim form

          AND

          (2) obtain a current mileage reading from an authorized Hyundai dealer

          AND

          (3) provide proof of mileage during their ownership of the vehicle (e.g., purchase document,
               odometer disclosure statement, smog certification, repair order or other document
               demonstrating mileage at the time of purchase).

Former owners (original and subsequent):  To make a claim, former owners must: 

          (1) register their contact information using any of the following methods:

                    •         mail, using the Hyundai claim form

                    •         email, using the Hyundai claim form

                    •         fax, using the Hyundai claim form

          AND

          (2) provide proof of mileage during their ownership of the vehicle (e.g., purchase and sale
               documents, odometer disclosure statements, smog certifications, repair orders or other
               documents demonstrating mileage at the time of purchase and/or sale/disposal).

Detailed information about Hyundai’s fuel rating reimbursement program is available in our program fact sheet.

How soon will I receive my compensation?

Hyundai will review customer requests and send the reimbursement within 120 days of their complete claim submission.

How do I request my next payment?

If you have already received your first Hyundai Fuel Economy Reimbursement Rewards Card, all you have to do to get your second payment is visit your local Hyundai dealer. A few days after you visit the dealer, we will send you an email to confirm your next payment.

If your email address has changed since your initial claim was submitted, please contact the Hyundai MPG Call Center at 877-277-0012, Option 1, to update your email address BEFORE visiting your Hyundai dealer.

I bought my car used – do I qualify?

Yes. To make a claim, owners of used Hyundai vehicles must have purchased an affected vehicle prior to November 3, 2012 and must: (1) register their personal information (by mail, email, or fax) and (2) obtain a mileage reading from an authorized Hyundai dealer.

Is My Lease Vehicle Eligible for the Program? 

Yes, any affected vehicle leased by a retail customer prior to November 3, 2012 is eligible for the compensation program. Detailed information about our fuel rating reimbursement program is available here.  

What if I've sold an affected vehicle?

To make a claim, former owners must:  (1) register their contact information (by mail, email or fax) and (2) provide proof of mileage during their ownership of the vehicle (e.g., purchase and sale documents, odometer disclosure statements, smog certification, repair orders or other documents demonstrating mileage).

Isn't my vehicle now worth less?

According to experts, fuel economy is one factor among many in determining resale value. (For more information, visit Edmunds.com or the Kelley Blue Book.)

Where can I find the nearest Hyundai dealership?

Please visit www.hyundaiusa.com to find your local Hyundai dealership.
 

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Vehicle:

For the compensation registration, where do I find my car's engine, transmission and VIN information?

There are a number of ways to locate your VIN:

  • On the driver's side dashboard – look through your wind shield on the bottom right hand corner when you are facing the car
  • On the inside of the driver's door panel
  • On your registration

What is a VIN?

A Vehicle Identification Number, commonly known as a VIN, is a unique serial number used to identify individual vehicles type, model, body style, engine size and transmission.

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Technical:

Why is Hyundai taking these actions?

Earlier this year, EPA informed our technical center that it had questions about how we had determined coastdown values for our vehicles.  EPA’s independent testing had resulted in coastdown values different than those that we reported. We determined that certain procedures resulted in higher fuel economy values and have taken steps to change them. This reimbursement program is intended to fully compensate all affected vehicle owners.

Will changes in fuel ratings mean higher emissions?

Any emissions impact should be minimal, given that on average, with the appropriate corrections in place, the 2012 Hyundai/Kia fleet fuel economy levels are reduced by an average of 3 percent – from 27 to 26 miles per gallon (MPG). Even with the adjustments, Hyundai meets all fuel economy and emissions standards.

What is fuel economy?

Fuel economy measures how far a vehicle may run on a gallon of gas. Fuel economy is measured under controlled conditions in a laboratory, using a special device. Your actual fuel economy will vary depending on where and how you drive your vehicle. For more information, please go to www.fueleconomy.gov.

How did Hyundai discover the errors in its fuel economy ratings?

Earlier this year, EPA informed our technical center that it had questions about how we had determined coastdown values for our vehicles.  EPA’s independent testing had resulted in coastdown values different than those that we reported.

We engaged in a cooperative testing program with EPA to determine the source of the test result differences.  Our technical team found certain discrepancies in the way in which the coastdown testing was conducted.  EPA also found that our technical team’s interpretation of certain aspects of the procedures differed from EPA’s understanding of how the tests are generally conducted.

How will Hyundai ensure these errors don't happen again?

Hyundai has agreed to conduct all future testing in the manner EPA has communicated to us and to rectify certain procedural errors found during the test program. The procedural errors relate primarily to how our testing engineers identified vehicle weight and chose test runs for calculation of the coastdown values.  Hyundai is committed to working with EPA to ensure that all future testing meets EPA’s strict expectations.

How is fuel economy regulated in the U.S.?

Fuel economy is regulated through the disclosure of data that applies to the car manufacturer's fleet and to the individual vehicles themselves.

At the corporate level: First enacted in 1975, the Corporate Average Fuel Economy (CAFE) are regulatory standards intended to improve the average fuel economy of cars and light trucks (trucks, vans and sport utility vehicles) sold in the U.S. Historically, it is expressed in miles per US gallon (MPG) of a manufacturer's fleet of current model year passenger cars or light trucks, weighted by sales.

At the vehicle level: The "Monroney sticker" (or window sticker) is a label required to be displayed in all new automobiles sold in the U.S., and includes the listing of certain official information about the car. Since the mid-1970s, EPA has provided fuel economy metrics in the label to help consumers choose more fuel efficient vehicles. A more comprehensive fuel economy and environment label, beginning in model year 2013, includes more information relating to alternative fuel-powered vehicles. Other information provided for the first time includes greenhouse gas and smog emissions ratings, estimates of fuel cost over the next five years, and a QR Code that can be scanned by a smartphone to allow users access to additional online information.

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